How to locate details 🔍 -
In order to switch your broadband service using the One Touch Switch service, you will need to give your new provider your Brillband account number, billing address and surname.
The simplest way to find these details is to take a look at your most recent invoice.
Our digital bills are sent to the account holder by email with the subject “New invoice from Brillband Limited”.
You can find your account number on the left of your invoice, and the surname and billing address associated with the account on the right.
How to change details 🔃 -
If you need to update or change your email address or phone number during your contract term just jump into one of our live chat options or email our customer support team. They will change any details that need to be updated for you hassle free. 🤩