If you’re moving house, don’t worry we’re here to make the process as smooth as possible 🏡.
Simply contact our customer support team and provide the following information:
Your full new address, so we can check service availability.
The date you’d like your Brillband service to end at your current property.
The date you’d like your service to start at your new address.
If an engineer appointment is needed, your preferred time: either AM (8 am–1 pm) or PM (1 pm–6 pm). 👨🔧
What if Your New Home Isn’t Serviceable?
No problem! Just send our customer support team proof of residence or another supporting document for your new address, and we’ll cancel your contract without any exit fees.