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Connecting New Devices

Written by Inez

Sometimes devices like printers or Ring cameras need 2.4 GHz Wi‑Fi, while eero normally runs on 5 GHz. Here’s how to manage that and troubleshoot your eero. 🖨️💻

Connecting 2.4 GHz Devices

If a device won’t connect because it only uses 2.4 GHz:

  1. Open the eero app.
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  2. Go to Settings → Troubleshooting → My device won’t connect.
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  3. Select Temporarily pause 5 GHz.
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  4. Connect your device now.
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  5. After the device is connected, you can re-enable 5 GHz.
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This lets older devices join your network without affecting your main Wi‑Fi.

Make sure to re-enable 5 GHz, if you do not, devices using bluetooth can affect the speeds and create drops in your Wi-Fi connection.

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