Even the best connections can hiccup, so why let an outage slow you down? eero Internet Backup keeps you seamlessly connected by automatically switching to a nearby mobile hotspot or secondary Wi-Fi network when your main broadband goes offline. And once your service is back, it flips right back with no action needed. 📶
Why You’ll Love It
Instant Failover: As soon as your primary internet drops, your eero switches to your backup source in seconds.
Hands-Free Recovery: When your main connection returns, eero reverts automatically. No fiddling, no faff.
Uninterrupted Work & Play: Keep video calls, streaming and gaming alive, even during maintenance or outages.
How to Enable & Manage
Open the eero App
Ensure you’re on the home tab and have the latest app version:
Settings → Troubleshooting → About
Turn On Internet Backup
Tap ‘internet’ at the bottom.
Select eero Internet Backup.
Toggle On.
Add Your Backup Network
Tap Add a Network.
Choose your mobile hotspot or secondary Wi-Fi from the list.
Enter its password and save.
Strengthening & Troubleshooting
Weak Backup Signal?
Position your phone or hotspot closer to your primary eero node to boost reception.Backup Not Connecting?
Confirm your backup network’s SSID ( network name) and password are correct.
Check that your hotspot allows connections from other devices (some phones disable this after time).Still Stuck?
Restart your eero and hotspot: unplug both, wait 30 seconds, then power up in this order - ONT/router first, then hotspot.
With eero Internet Backup in your toolkit, you’ll never miss a beat, whether you’re in the middle of a crucial video call or on the verge of a gaming victory. Enjoy peace of mind and keep living at full speed!