Get your ducks in a row
Your brand new broadband journey is about to begin, so let's make sure you've got everything you need!
Download the eero app
You'll need it to set up the router and to control your home network.
Get started as soon as you're connected by having the app on your phone.
Power up
You'll need two available power sockets - one for the router and another for the black box (ONT) installed by CityFibre.
All is not lost
Our routers are shipped directly from Amazon and you'll be able to check its status using the information emailed to you upon dispatch.
If there's a problem with delivery, let us know and we'll get to the bottom of it.