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Device that won't connect to WiFi

  • Updated

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Let's dig deeper

If some can connect but some can't then we'll focus our attention on the affected devices rather than the broadband service.

What to try: 

2705_color (2) (3).png  Turn the device that won't connect off and back on

                                                           2705_color (2) (3).png  Try to connect again whilst closer to the router

                                                           2705_color (2) (3).png  Check the device software is up to date and update it if not

                                                           2705_color (2) (3).png  Contact the support team of the device manufacturer for further help