We make switching to Brillband easy
Getting connected will look different depending on whether or not you're already connected to our infrastructure partner.
Pick your scenario below:
I DON'T have a partner connection in my home
I DO have a partner connection in my home
UNSURE if you have a partner connection or not?
I DON'T have a partner connection in my home
We'll get you sorted with an installation appointment to get you connected to our partner's network.
1. Check availability
Enter your postcode in our availability checker.
If your address appears in the drop-down menu, then you're in luck!
If you can't see your address, that means we're not available just yet. The best way to get notified of any changes to this is to join our waiting list.
2. Sign up on our website
After confirming availability, you can proceed to sign up with a few simple details.
3. Book your installation appointment
You'll be able to select the date and time slot of the installation appointment. We recommend getting the installation done before your current connection ends to avoid any time without internet or in case the installation is delayed.
Here's what to expect on the day.
4. Contact your current provider
You'll need to contact your current provider to let them know that you're leaving.
Most providers will often need a notice of around 30 days.
5. Connection day
The engineers will arrive within your chosen time slot to carry out the installation.
Before they do any work, they'll advise you of the best route for the cabling. If you have a preference for where you'd like the router to be placed then the engineers will gladly accept if it's feasible.
You'll be able to surf the web with Brillband right after the installation is complete!
I DO have a partner connection in my home
You're almost there if you're already connected to a network!
1. Check availability
Chances are your home will be serviceable since you've already got a full fibre cable, but it's always good to check.
Enter your postcode in our availability checker.
2. Sign up on our website
Fill in the online form with the basics and we'll process your order straight away.
3. Book your connection date
You'll be able to select the date and time slot of the installation appointment.
If you have a current provider, they'll require 2 weeks' notice before we can take over the connection.
4. No need to contact your current provider
As soon as we book the connection date for you, both your current provider and our infrastructure partner will be notified so you don't have to reach out to anyone to let them know you're leaving.
You can kick back, relax, and rely on us to sort out your switchover.
5. Connection day
The switchover will be done remotely and automatically on the scheduled date.
You'll get confirmation from us on the day when your connection has been switched and we'll let you know how to set the router up using the eero mobile app.
You can download the eero mobile app from the App Store or the Play Store.
UNSURE if you have a partner connection or not?
You'll know if you have a full fibre cable connected to your home if you have a black modem/ONT on your wall which has 4 green LED lights when active.
It'll look like this:
I DON'T have a partner connection in my home
I DO have a CityFibre connection in my home